Privacy Policy

Effective Date: 1-5-2025

At Murafiq, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our application.

Information We Collect

  • Personal Information: such as your name, phone number, email address, and job role.
  • Device Information: including device type, operating system, language preferences, and connection details.
  • Usage Data: related to your interactions within the app (e.g., pages visited, actions taken).
  • Location Data: as described in the section below.

Location Privacy Policy

  • Murafiq uses location data to support critical Hajj operations and real-time coordination among team members. Location services are used specifically to:
    • Facilitate live coordination between field organizers, guides, and drivers.
    • Optimize logistical workflows and improve response times.
    • Enhance the safety and movement efficiency of pilgrims.

When Location Data Is Collected

  • We collect location data only while the app is active and location permissions are enabled by the user.
  • Background location tracking does not occur without user knowledge or consent.

How Location Data Is Protected

  • Location data is encrypted during transmission.
  • It is stored securely and is only accessible to authorized personnel.
  • We do not share your exact location with third parties without your explicit consent.

Your Control Over Location Sharing

  • Enable or disable location services at any time through your device settings.
  • Withdraw your consent by uninstalling the app or revoking location permissions.
  • Request deletion of your location data by contacting us.

How We Use Your Information

  • Operate and improve the app and its features.
  • Provide user support and communicate with you.
  • Analyze usage trends to enhance the user experience.
  • Ensure operational security and prevent unauthorized activities.

Data Protection

We use industry-standard security practices to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access control protocols.

Your Rights

  • Access your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for data processing at any time.
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This policy is subject to updates. We encourage you to review it regularly to stay informed about how we protect your data.