Photograph your luggage
Take clear photos of your baggage before checking it in. This will help identify it if it is lost.
Keep your baggage receipts safe
Hold on to the baggage claim tags you are given at check-in. These are essential for tracing lost luggage.
Documents to Keep Ready
When you land, make sure you have both digital copies and printed versions of the following documents:
- Hajj visa
- Vaccination certificate
- Nusuk booking summary
- Flight ticket
- Train ticket (if applicable)
At the Airport in Saudi Arabia
Be prepared for a busy and time-consuming arrival process, and please remain patient throughout.
After disembarking
- Follow the signs to immigration.
- Once through immigration, proceed to baggage reclaim.
- Go through customs and proceed to the arrivals hall.
In Case of Lost Luggage
- Fill out the lost luggage form at the baggage counter and keep a copy for reference.
- If they ask for your baggage tags, make sure you keep a photo of them.
After Collecting Your Luggage
- Once you exit the baggage area, go directly to the Nusuk Care (Inayah) booth.
- Identify yourself to the assigned personnel, who will help you reach the transportation area.
The Al Bait Guests airport team will also be stationed at the airport and will be able to assist you.
If you need assistance at any point, call the Al Bait Guests Operations Team on +966 53 211 6063.
For more information, visit albaitonnusuk.com, email care@albaitonnusuk.com or follow us @albaitonnusuk.
